Terms of purchase

These terms of purchase apply to purchases from Wheelyshop (VIKADI AB, org. no. 559297-7796) via www.wheelyshop.se.
When you make a purchase, you also accept ours privacy policy.
Sales to consumers are regulated by, among other things The Consumer Purchase Act, The Distance Contracts Act and the right of withdrawal.

1. Agreement

The agreement between the buyer and the seller consists of:

  • the information in the online store's ordering solution (incl. price, shipping, delivery, product information)
  • any direct correspondence between the buyer and Wheelyshop
  • these terms of purchase

In the event of a conflict, these terms and conditions of purchase take precedence.

2. Parties

Seller:
Wheelyshop (VIKADI AB)
Organization number: 559297-7796
Address: Lodjursstråket 1, 41751, Gothenburg, Sweden
Email: info@wheelyshop.se

Buyer:
The person who makes the order.

3. Prices

All prices are shown in Swedish kronor (SEK) including VAT.

  • Free shipping applies to orders over SEK 699.
  • For orders under SEK 699, a shipping fee is added according to shipping policy.
  • Any shipping costs for returns are stated in section 7. Right of withdrawal & Returns.

The total cost including shipping and fees is always displayed in the checkout before purchase.

4. Order & order confirmation

When your order has been completed, you will automatically receive an order confirmation via e-mail.
Always check the order confirmation - in the event of an error, contact us immediately.

Order is binding when order confirmation is sent. We reserve the right to cancel orders in the event of obviously incorrect prices or technical problems.

5. Payment

Available payment methods:

  • Card payment (Visa, Mastercard, American Express)
  • Svea Invoice - pay within 30 days
  • Svea Installments - interest-free up to 12 months
  • Swish
  • Trustly
  • Apple Pay / Google Pay
  • PayPal

For questions about Svea's payment services, please refer to Svea's terms and conditions.

6. Delivery

Deliveries take place according to shipping policy.

  • All products: 5-10 working days
  • Special orders: up to 20 working days

We ship with PostNord, DHL, UPS, Schenker or FedEx - depending on weight and size. You will always receive the tracking number by email.

In the event of a delay, we will inform you as soon as possible.

Unclaimed packages are charged a fee (299-4999 SEK depending on weight/volume) to cover return and handling costs.

7. Right of withdrawal & Returns

As a consumer you have 14 day right of withdrawal from received goods according to the Distance Contracts Act.

To return, the item must be:

  • unused and in mint condition
  • complete with labels, accessories and original packaging
  • well packed to avoid transport damage

Return costs (deducted upon refund):

  • Accessories/spare parts: SEK 89
  • Electric scooters/electric bikes: SEK 699–4999 depending on weight/volume

Register return via the return portal.
Reimbursement takes place within 14 days after received and approved return.

8. Complaint

You have the right to complain for up to 3 years according to the Consumer Purchase Act.
Contact us as soon as possible with order number, pictures/video of the error and description.

We usually send out spare parts or cover return shipping depending on the situation.
In case of transport damage, the damage must be documented on both the product and the packaging.

9. Warranty

We are leaving 1 year warranty on all e-scooters and e-bikes.

The warranty applies to manufacturing defects and includes, among other things, motor, controller and display.

The warranty does not apply to:

  • Accidents
  • Improper use or maintenance
  • Changes or modifications to the electric bicycle/electric scooter
  • Use of non-approved spare parts
  • Hard use or extreme weather conditions
  • Natural wear and tear on the battery, including reduced capacity or range that occurs over time and through normal use
  • Wear or puncture of tires and tubes
  • The warranty also does not cover aesthetic defects such as scratches or paint loss.

Read more this spring warranty policy.

The guarantee does not affect your rights under the Consumer Purchase Act.

10. Unclaimed packages & canceled orders

Unclaimed packages:
If your package is not picked up within the specified time, you will be charged a fee of SEK 299–4999, depending on weight and volume. The fee covers our actual costs for return shipping and handling. Therefore, avoid extra costs by always collecting your package on time.

Cancel order:
It is not possible to cancel an order after it has been ordered and paid for. When the order is completed, an order number is automatically generated, which is sent in your order confirmation and at the same time forwarded to our suppliers to prepare your order as quickly as possible for delivery.

As a customer, you always have the right to 14 day right of withdrawal and can return the item within this time frame. Please note that the return shipping is SEK 89–4999, depending on the product's weight and volume, and this is the customer's responsibility. Therefore, it is important that you carefully review your order before payment to avoid unnecessary return costs and transport.

11. Personal data & privacy

We process personal data in accordance with the GDPR.

  • For delivery & support: stored for 2 years
  • For accounting purposes: stored for 7 years
  • Marketing only takes place with consent

Read more this spring privacy policy.

12. Environmental liability 

For every order at Wheelyshop, we plant a tree.
Read more about the initiative here.

13. Disputes & choice of law

Swedish law applies. Dispute can be tried by The General Complaints Board (ARN).
You can also use the EU's online dispute resolution platform: ec.europa.eu/consumers/odr.

Contact

Wheelyshop (VIKADI AB)
Email: info@wheelyshop.se