Privacy Policy

Last updated: 24/03/2026

Why and for whom?

At VIKADI AB, registration number 559297-7796 ("VIKADI", "we", "our"), we attach great importance to your privacy. This means that we respect your right to transparency and control in the processing of your personal data.

VIKADI is responsible for the processing of personal data described in this policy ("policy"). It explains the purposes for which we collect your data, the legal basis on which we rely, and the measures we take to protect it. This policy also describes how you can exercise your rights regarding your data.

This policy applies to:

Definitions

  • Processing: Any operation performed on personal data, such as storage, modification, reading, or transmission.
  • Applicable law: GDPR, supplementary national legislation, and directives from competent authorities.
  • Personal data: Information that can directly or indirectly identify a natural person.
  • Data Controller: Organization that determines the purposes and means of data processing.
  • Data Processor: Organization that processes data on behalf of the controller.
  • Data Subject: The person whose data is being processed.

VIKADI's responsibility as data controller

We are responsible for processing operations for which we determine the purposes and means, for example:

  • Orders and purchases on the website
  • Website visits
  • Contacting our customer service

We do not process data as a processor for other parties.

Wheelyshop's mission is to simplify everyday life and contribute to a greener world with our electric vehicles and accessories.

Processing of personal data by VIKADI

Purposes and legal bases

1. Product delivery

  • Data processed: name, address, email, phone
  • Legal basis: contract performance
  • Duration: until warranty expires (minimum 2 years)

2. Marketing

  • Data processed: email, phone
  • Legal basis: consent
  • Duration: until consent is withdrawn

3. Customer service and support

  • Data processed: name, email, order history
  • Legal basis: legitimate interest
  • Duration: 1 year after case closure

4. Legal obligations

  • Data processed: name, address, purchase history, invoicing
  • Legal basis: legal obligation
  • Duration: 7 years in accordance with accounting legislation

Data subject rights

In accordance with GDPR, you can:

  • Access: Obtain a copy of your data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request the deletion of unnecessary data
  • Restriction: Restrict the use of your data for certain purposes
  • Objection: Object to processing for direct marketing purposes or based on legitimate interest
  • Portability: Receive your data in a machine-readable format
  • Automated decisions: Not be subject to automated decisions with legal effects

To exercise your rights, contact us at: info@wheelyshop.fr
You can also file a complaint with the CNIL: www.cnil.fr

Transfer of personal data

We use subprocessors for the processing of personal data on our behalf, including:

  • Shopify platform and payment via Stripe
  • Logistics and transport providers
  • Technology and marketing suppliers
  • Meta Platforms and Google (analytics and advertisements)
  • Tax and accounting advisors

If data is transferred outside the EU/EEA, we ensure the legality of the transfer through:

  • Adequacy decision by the European Commission
  • Standard Contractual Clauses (SCCs)
  • Additional safeguards in accordance with GDPR

Data Processing Agreements (DPAs) are in place with all our providers.

We may also transmit your data to authorities to meet legal obligations.

Security

VIKADI implements technical and organizational measures to protect your data against loss, misuse, and unauthorized access.

Examples of measures:

  • Technical: encryption, secure networks, firewalls, backups
  • Organizational: internal policies, data security procedures

Cookies

The use of cookies is governed by our Cookie Policy.
Non-essential cookies require prior consent.

Changes

This policy may be updated to reflect regulatory or technical changes.
In the event of substantial changes, we will appropriately inform users.

Contact

For any questions or to exercise your rights: info@wheelyshop.fr